Contact us
Our compassionate, caring team assist you in creating a wonderful, meaningful farewell for your loved one.
For emergencies - call us immediately
If your loved one has passed away please call our number below. Available 24 hours.
24 hour emergency assistance
Send us your funeral enquiry
Making a complaint
If you wish to raise a complaint with Bethel Funerals you may address your complaint to your local branch manager, in writing via email or post:
Victoria – [email protected] or 2d Cochrane Street, Mitcham, VIC, 3132
Queensland – [email protected] or 2998 Logan Road, Springwood, QLD, 4127
Your complaint will be addressed by the branch manager within 48 hours.
If you feel that your complaint is not addressed satisfactorily you may then direct your complaint to the CEO of Word Investments Limited via [email protected].
Further resolution points may be:
- AFDA (Australian Funeral Directors Association). See www.afda.org.au or call 03 9859 9966.
If you are unsatisfied with the response from the AFDA you may contact the Office of the Australian Information Commissioner. Details of how to lodge a complaint can be found at:
www.oaic.gov.au/privacy/privacy-complaints
Read more about our Grievance Procedure here.