Bethel Funerals is committed to providing our families with the highest level of customer service. This includes protecting the privacy of the families we are serving. From the 12th of March 2014 we are bound by new sections of the Commonwealth Privacy Act 1988, ‘Privacy Amendment (Enhancing Privacy Protection) Act 2012’ which outlines principles concerning the protection of personal information.
Why do we need personal information?
In order for Bethel Funerals to provide funeral services for our families, it may be necessary to ask for and record personal information surrounding the deceased person and related parties. Some of these details are required for registering a death and applying for a death certificate from the state department of Births, Deaths and Marriages.
This information may extend (but is not limited) to: names, dates of birth, places of birth, current and previous addresses, occupations, employer details, telephone/mobile numbers, credit card details, bank account details, and e-mail addresses.
Families are under no obligation to provide the requested information. If a family should choose to withhold information, we may not be able to provide them with the funeral related services that depend on the collecting of that information.
How we collect personal information:
So that Bethel Funerals can provide services and information, we may need to collect personal information in a number of ways, including:
How we use your personal information:
Your personal information may be used for the following purposes:
You have the right to advise Bethel Funerals that you do not want us to send information to you other than for the main reason that we have collected your personal details.
Who we share your information with:
Bethel Funerals is obliged to provide certain personal information related to the funerals we conduct to governmental authorities.
What information we store:
Access to your personal information:
We will provide you with access to any of your personal information we hold.
If you require access to your personal information, please contact your local branch manager:
Victoria – 03 9873 8866 or firstname.lastname@example.org
Queensland – 07 3219 9333 or email@example.com
Making a complaint:
If you feel that Bethel Funerals has made a breach of your privacy you may address your complaint to your local branch manager, in writing via email or post:
Victoria – firstname.lastname@example.org or 2d Cochrane Street, Mitcham, VIC, 3132
Queensland – email@example.com or 2998 Logan Road, Springwood, QLD, 4127
Your complaint will be addressed by the branch manager within 48 hours.
If you feel that your complaint is not addressed satisfactorily you may then direct your complaint to the AFDA (Australian Funeral Directors Association). See www.afda.org.au or call 03 9859 9966.
If you are unsatisfied with the response from the AFDA you may contact the Office of the Australian Information Commissioner. Details of how to lodge a complaint can be found at:
More information about Privacy Law and the National Privacy Principles is available from the Office of the Australian Information Commissioner at www.oaic.gov.au